Hotel Policies

HOTEL POLICIES

Check-in time: 02:00 PM / Check-out time: 12:00 PM

EARLY CHECK-IN/LATE CHECK-OUT RULES

We make every effort to meet our guests’ needs. However, availability of rooms cannot be guaranteed for early arrival if not pre-booked.
For early arrivals before 7:00 am in the morning a full fee for a room is charged. For arrivals after 7:00 am a 50% fee of the reserved room rate is charged.

In case of late check-outs until 19:00 pm, 50% of room rate applies. Changes regarding payment conditions should be done 24 hours prior to check-out day. Otherwise, the previously confirmed conditions apply.

CHILDREN POLICY

  • Children from 0–4 years old stay free of charge.Baby cots are on request and subject to availability
  • Children from 5 to 11 years old stay free if using existing bedding. Breakfast surcharge at VND 75,000 net per child per meal. If an extra bed is required charges apply/
  • Children until 12 years old and up are qualified for an extra bed at VND 500,000 net per bed per night inclusive daily breakfast. Maximum an extra bed per room.

CANCELLATION POLICY

You are welcome to make reservations using various channels of booking. However, please consider that various channels may have varying cancellation policies.

In case of a no show the hotel charges a one-night fee. 

Reservation cut-down should be done by 14:00 pm one day before. A one-night fee may apply as a late cancellation fee. 

PET POLICY

Small-sized pets are permitted in the hotel area with no extra charge. However, pets cannot be left unattended in hotel rooms. 

PAYMENT POLICY

We accept cash payments, as well as payments made with Visa, Visa Electron, Visa Classic; Master; ArCa; Amex; and Diners cards. 

OTHER RULES

We care about your preferences, so please request no smoking rooms beforehand.